Policies

Service Agreement & Payment Policy

By using our service, you agree to the following terms:

• Service is $3.50 per pound with a 15 lb minimum

• All laundry is weighed with the customer present

• Total cost is confirmed before processing begins

• Payment is collected at pickup once weight and total are approved

• We reserve the right to refuse service if payment is not completed at pickup

• Prices may be updated with notice

Laundry Care & Limitations Policy

We handle all laundry with care using standard laundering methods.

• All items are washed and dried using standard household processes (medium heat drying)

• We do not guarantee stain removal

• We are not responsible for pre-existing damage, shrinkage, or fading

• Customers must disclose any special care needs or sensitivities

• Items without clear care instructions or care labels will be washed using standard laundering methods at the customer’s risk

• We do not currently offer ironing or dry cleaning services

Hygiene, Safety & Right to Refuse Policy

We reserve the right to refuse any laundry that is unsafe, unsanitary, or poses a risk.

We do not accept items containing:

• Biohazards (blood, bodily fluids, vomit, etc.)

• Mold or severe mildew

• Pest infestations (including lice, bed bugs, or similar)

• Hazardous or unsafe materials

If unsafe or pest-affected items are discovered at pickup or during processing, the order will be immediately stopped and returned or safely disposed of if necessary.

Due to the risk of contamination and cross-exposure to equipment, vehicles, and processing environments, orders involving pests or hazardous conditions are non-refundable.

We maintain strict standards to protect all customers and ensure a safe processing environment.

Liability, Loss & Customer Responsibility Policy

Customers are responsible for preparing their laundry properly before pickup.

• Customers must empty all pockets before pickup

• We are not responsible for items left in pockets or resulting damage (e.g., pens, lip balm, etc.)

• We are not responsible for pre-existing damage, wear, or colour fading

• Any found valuables (cash, jewelry, etc.) will be returned with the order

• Lost item claims must be reported within a reasonable timeframe after delivery

• Each order is processed separately to ensure no mixing of laundry